At Velvet Mart, we take pride in delivering quality products at unbeatable prices. Please read the following policy carefully before placing an order:

Last updated: 8/21/2025

No Refunds

All sales are final. We do not offer refunds for any reason, including:

• Change of mind
• Incorrect purchase
• Unexpected delay in shipping
• Product variations (color, packaging, etc.)

No Replacements

We do not provide product replacements or exchanges. Customers are advised to carefully review product descriptions, specifications, and images before completing their order.

No Order Cancellations

All sales are final. We do not offer refunds for any reason, including:

Once an order is placed and payment is confirmed, it cannot be canceled or altered. Please ensure all your order details are accurate before confirming.

Damaged or Defective Items

In rare cases of visibly damaged items on delivery, please contact us within 24 hours of receiving the package with unboxing proof (video mandatory). Resolution will be at our sole discretion and may include assistance through the courier or logistics partner.